2016-2017 Senior Project - TSC Support Application
Condé Nast clients are experiencing long wait times while calling the Technology Support Center (TSC) for technical assistance. With high call volumes, the TSC is forced to push request fulfillments to the next business day. When a wide scale system outage emerges, clients are unaware of the issue until they call the TSC.
The TSC support application gives clients access to help documentation, while the need to call the TSC for technical help is reduced. This software provides a way to notify clients of any system outages and in turn decreases the TSC’s call volume. The key aspect of this application allows clients to receive technical help even when they are offline, in addition to, calling and emailing the TSC features.
