My research and scholarship primarily concerns the area of knowledge organization and representation and the area of computer-mediated communication (CMC)/online social discourse.
My overarching goal and activities in knowledge organization and representation lie in enhancing metadata application and interoperability. Toward this end, through interdisciplinary approaches and perspectives, I have investigated the ways in which the complexity of natural language affects semantic interoperability and metadata application. I have applied the conceptual and discourse structures of semantics and pragmatics to the enhancement of metadata quality and interoperability. In particular, I have focused a great deal of my research efforts toward investigating issues surrounding metadata application, semantic relations and conceptual ambiguities of vocabulary schemes together with mechanisms for improving metadata interoperability and new competencies and skill sets demanded of cataloging/metadata professionals with associated consequences to metadata education.
The proliferation of computer-mediated communication (CMC) genres and applications of online social interaction calls for new perspectives, methods and tools for research and practice in order to broaden understanding of communication patterns and augment our understanding of the theoretical underpinnings of communication in CMC contexts. Also necessitated is an understanding of online social interaction and an analysis of interpersonal relations and social discourse in order to facilitate effective and dynamic interaction and the building of a sustainable online community. Over the years, I have examined the communication patterns and the manner of social interaction occurring in different genres, platforms, culture/languages of CMC such as blogs, tweets, virtual reference and computer supported cooperative learning. I have focused on investigating critical research phenomena occurring in online social interaction including: cross-cultural variability of online social interaction and its implications to interaction design, socio-interpersonal communication patterns; communication constraints in expressing interpersonal and affective stances; communication factors underlying inactive interaction and linguistic/paralinguistic devices facilitating effective interaction. The impact of information and communication technologies vis-à-vis interpersonal relations and online social discourse has up to now been relatively unexplored.